Shipping policy

🐾 TRACKING YOUR ORDER

All orders receive a tracking number via email once they have been processed and shipped.

🔔 IMPORTANT NOTICE

Some shipments may experience slight delays depending on current courier transit conditions. Please note that order cancellations are only accepted within 2 hours of placing your order.

⏱️ PROCESSING & DELIVERY TIMES

  • Processing Time: 1–3 business days after order placement (due to high demand).

  • Shipping Time: 6–12 business days (domestic & international standard).

  • Delivery estimates may vary slightly based on logistics, customs, or local holidays.

💙 THE PURACATS PROMISE

At Puracats, your cat’s health and your satisfaction are our top priorities. We process a high volume of orders daily, and our dedicated fulfillment team works diligently to get your hydration system to you as quickly as possible. Shipping times may vary based on your location and current demand.

⚠️ ADDITIONAL SHIPPING INFORMATION

  • 🚫 We do not ship to PO Boxes.

  • ⏳ Delivery times are estimates only and cannot be guaranteed.

  • 🛃 Customs clearance delays are outside of our control.

  • 🗓️ Local holidays in your destination country may affect delivery times.

  • Note: Puracats is not liable for missed estimated delivery windows. Return shipping costs are the responsibility of the buyer.

📦 DELAYED DELIVERIES?

If your package hasn’t arrived within the estimated timeframe, please reach out to our Customer Care team: 📧 support@puracats.com – We’ll gladly investigate and make things right for you and your furry friend!

🚫 EXCLUSIONS FROM COVERAGE

Please understand that we cannot be held responsible for:

  • ❌ Orders with incorrect or incomplete shipping details provided by the customer.

  • ❌ Missed deliveries due to recipient unavailability at the time of drop-off.